Bluescope Building Vietnam

• Time: Jul 2007 - present (2 year(s) 8 month(s))
• Website: http://www.bluescopesteel.com.vn
• Industry: Construction
• Type: Foreign
• Title: Customer service & supply chain executive
• Description: Customer Service (CS) is to handle functional interface to deliver BlueScope Building Vietnam (BBV) business need. That includes Sale, Production, Purchasing, Finance (Account Receivable, Account Payable and Project Accountant) that reflect in Customer Service Flow Chart.
  
  - Order Receiving: CS officer to receive the sale order from Sale Representative or Project Manager including validating if the request is qualified for production. Sale order consider to be completed if the specifications are clearly identified and appropriate signatures and related drawings, production e-files are included.
  
  - Order Planning: CS officer to check material availability for production including Buy Outs and define initial delivery schedule. Database is the daily Hot News update or PRO. It might require the coordination with Sales, Logistics, Manufacturing and Project Management for confirmation
  
  - Order Scheduling: CS officer to coordinate with production/purchasing, balance the workload, production capacity, Buy Out arrival BBV and to confirm delivery schedule to customer.
  
  - Order Processing: CS officer to process the complete sale order into MOVEX (business software of BBV) system, print out Customer Confirmation
  
  - Order Delivering: CS officer to advice delivery plan to customer, at BBV factory or at site depends on customer’s request. Manage to get signed DN from production
  
  - Invoicing: CS officer to match sale request, CO and signed DN before Movex invoice issued. It is required to confirm with Account Receivable and Project Accountant to balance between invoiced and revenue, including project close out monthly